When you purchase digital cable television, broadband internet, VoIP, Wireless, Home Security services, etc. from Cox communication, you are also provided with a Cox email account. You can use this Cox email address to send and receive emails, and can also configure it on a third-party email client for easy access to your Cox email account. If you ever forget the password of your Cox email account, you can easily recover your account by following the information provided below.
Guide to Recover Cox Email Password
Whenever you forget the password or User ID of your Cox email account, you can recover them by following the options given below.
NOTE: If you wish to reset the password of your Comcast email account, make sure you complete the profile registration and validate your preferred email address before following the steps provided below.
Profile Registration and validation
For profile registration, a user needs to select the method in which he/she would want to validate their account from the following options on their screen. You can find the profile registration section in the Register your Cox account section.
- Phone number
- Service address
- Account number
After selecting the appropriate option, follow the on-screen prompts to complete the profile registration and validation.
Resetting Cox Email Password
- Open a supported web browser on your computer and go to the Cox homepage (https://www.cox.com/residential/home.html).
- Once you are on the Cox homepage, you will need to click on the Sign in My Account option. You will be directed to the Cox sign-in page.
- Once you are on the Cox sign-in page, you will need to click on the Forgot Password? option. Doing so will take you to the next screen where you will be prompted to enter your Cox User ID.
- Enter your Cox User ID in the provided field and click on the Look up account button.
NOTE: If you have forgotten your Cox User ID as well, you will need to click on the Forgot your User ID button.
- As you will click on the Look up account button, you will see the following options on your screen to reset your password.
- Text me
Note: If no phone number has been identified on the account, this option will appear as Call me.
- Call me
Note: If a phone number has been identified on the account, this option will appear as Text me.
- Answer secret question
- Send email
NOTE: As suggested earlier, you must have complete the profile registration and validate your preferred email address to use this option.
- Fulfilling one of these options will allow you to reset the password of your Cox email account. Upon successful resetting your password, you will be able to access your Cox email account.
Recovering Cox User ID
If you ever forget your Cox User ID, you can recover it by following the instructions provided below.
- Open a supported web browser on your computer and go to the Cox homepage (https://www.cox.com/residential/home.html).
- Once you are on the Cox homepage, you will need to click on the Sign in My Account option. You will be directed to the Cox sign-in page.
- Once you are on the Cox sign-in page, you will need to click on the Forgot user ID? option. Doing so will take you to the next screen.
- On the next screen, you will be prompted with the following options:
- Phone number
- Service address
- Account number
- You will need to select one of the options to find your User ID.
- After selecting the preferred option, follow the on-screen prompts to recover your Cox User ID.
So, these are the steps that you will need to follow for recovering your Cox email account password and User ID.