Optimum is a reputed service provider for Internet, TV, Mobile, and Home phone. It is said to be the fourth-largest cable service provider in the US. Some of the products and service offered by Optimum includes Cable Television, High-Speed Internet, Telephone, Phone, Advertising, and Mobile. When you purchase any Optimum product or service, you are also provided with an Optimum email account. Just like any regular email account, you can also use an Optimum email account to send and receive emails. And, while you won’t find Optimum email running into issues now and then, however, there are certain issues that are common with every email service (including Optimum mail) and can be corrected with basic troubleshooting steps. So, if you ever find your Optimum email not working for you as expected, you can consider the following troubleshooting guide to overcome the problem.
Guide to Fix “Optimum Email Not Working” Problem
- Check Optimum Mail Status
Before diving into the maze of workarounds to fix things at your end, it is important to ensure that the problem is not being caused due to any issue at the service provider’s end. So, by either visiting the different online services or the official website, you will need to check the status of the Optimum email. In case the problem comes out to be due to issues on the Optimum’s side, you can wait for the problem to get resolved automatically. However, if the status of Optimum is fine, you will need to skip to the next workaround.
- Check Internet Connectivity
One of the most common reasons that could lead to the malfunctioning of Optimum email is internet connectivity. Therefore, it is important to make sure that the device on which you are trying to access the Optimum email account is having proper access to the internet. To make sure of it, you can try opening a random website on your device. If it loads properly, you can move to the next step; however, if the website doesn’t load as expected, you will need to fix issues with your internet and then access the Optimum email account.
- Update Application
If you are using an outdated Optimum email application on your device, you may problem accessing your email account. Therefore, it is recommended to ensure that you are always using the updated Optimum email application on your device to ensure performance. Updates are important because they provide common fixes to bugs and errors that could be preventing you from accessing your Optimum email application.
- Clear Cache
If you have been using the Optimum email application for a long time, then it is most likely that a temporary cache has been stored up on your device, leading to issues with the accessibility of your account. In such a case, it is suggested to clear the cache from your device for the Optimum application at regular intervals to ensure the performance of Optimum email.
- Check Optimum Email Settings
If you are trying to access your Optimum email account on a third-party email program, make sure you have configured your account using the correct email settings. You can refer to the following Optimum email settings to correctly configure your email account.
IMAP (Inbound)
Incoming mail server: mail.optimum.net
Incoming mail port (SSL): 993 (Secure Connection. Recommended if your mail client supports)
Incoming mail port: 143 (Not recommended. Legacy mail clients only)
POP (Inbound)
Incoming mail server: mail.optimum.net
Incoming mail port (SSL): 995 (Secure Connection. Recommended if your mail client supports)
Incoming mail port: 110 (Not recommended. Legacy mail clients only)
SMTP (Outbound)
Outgoing mail server: mail.optimum.net
Outgoing mail port (SSL): 465 (Secure Connection. Recommended if your mail client supports)
Outgoing mail port: Port: 587 (Not recommended. Legacy mail clients only)
Enable “Check My SMTP server requires authentication”
Now, as you know the different workarounds that can help you fix Optimum email not working, you can follow these steps to easily overcome the problem.