When you have so many passwords to remember for different online accounts, it is quite common to forget your password. If you have forgotten your Zoho Mail password and you are unable to access it, you can easily recover your account by resetting the password for it. To know how you can reset your Zoho Mail account password, follow the step-by-step instructions provided hereinbelow.
Steps to Reset Zoho Mail Password
For Admin
If the administrator has forgotten the password to his/her Zoho Mail account, other Administrators can easily reset the password. Therefore it is suggested to link your account with another external email address so that one can easily recover his/her account in an emergency. As in such cases, you can easily request the password reset link to be sent to your secondary email address.
1.) Go to the Zoho Mail sign-in page via link https://accounts.zoho.com/signin?servicename=VirtualOffice&signupurl=https://workplace.zoho.com/orgsignup.do?signup.html.
2.) On the sign-in page, click on the Forgot Password button. You will be taken to the next screen for recovering your account.
3.) On the next screen, simply enter your registered email address or phone number and also complete the Captcha formality.
4.) After entering your Username and Captcha information, click on the Request option.
5.) Check your secondary email address if you entered your email address. However, if you entered your phone number, you will need to check your phone for the verification code texted on it.
6.) Using the password reset link or verification code, you will easily be able to reset your password.
NOTE: If any member of the organization has forgotten their password, they can request the password reset, which will need to be done by the Administrator.
For Super Admin
In case the Super Administrator of the organization is unable to access his Zoho Mail account, it can only be reset by requesting a verification code to the phone number or a password reset link to the secondary email address. Administrators will not be able to reset the password for the Super Administrator due to security reasons.
To reset the password for Super Admin’s Zoho Mail account, you will need to follow the steps mentioned above.
NOTE: In case you can access your Zoho Mail account but wish to change the password for it, click here.